All of you know what Key Performance Indicators (KPI) are, especially when it comes to ERP. Many of you do not know what KPIs are when it comes to IT. If you need to head in to the office to be able to tell if your email is working or your accounting software is operational, whether your systems are secure or performing optimally – you would benefit greatly by Remote Monitoring and Management. If you are responsible for monitoring and managing your environment, you know that it is excruciatingly time consuming and labor intensive.
What is RMM?
RMM is the Remote Monitoring and Management of your IT assets. RMM is a cost effective solution which gives you the ability to tell at a glance the status of your core technologies that your business depends on, which have increased severely in the past 10 years, making it much more important than ever before. RMM has become absolutely essential to the enterprise even to the smallest of infrastructures, giving administrators a proactive approach rather than reactive.
What are benefits of RMM?
- Monitoring and Improving Performance – Automatic aggregation, creation of benchmarks, and study of key performance data leads to recognizing potential performance bottleneck issues before end users realize a problem
- Reduction of Downtime – Networks have downtime, it’s entirely unavoidable, and so the objective is to minimize downtime at all costs. RMM has 24×7 Automatic email or text message alerts on defined criteria such as server heartbeats, hard disk space, event logs, service status, and many more. This gives administrators an advantage of resolving issues in a timely fashion. Being the first one to be notified of a problem, rather than it being reported by an end user is like having an Ace up your sleeve.
- Asset Management – This gives the ability to report on age of servers / PCs, license keys, installed software / hardware, and a leg up on lifecycle turnover / upgrades. Businesses are now able to easily track where assets are located, who they are assigned to – making sure they are not lost or stolen. Additionally, with the ability to aggregate all the information of your assets it becomes easier to plan and budget for infrastructure upgrades.
- Increased efficiency in resolution of end user support – gives support technicians secure screen sharing sessions so that they can effectively resolve end user issues.
- Ability to deploy, patch, and update software – Microsoft and other software vendors are constantly releasing updates to their software to patch security holes, fix bugs, as well as implement newer features. Never before has there been a more efficient way to deploy software to computers
- Integrate critical applications such as antivirus, web protection, and offsite backup – We already know how critical antivirus and proper web controls are for compliance and security. Offsite data storage has become so inexpensive that it has become a necessity and a rule to have an offsite copy of your data in case of the worst disasters. For more information on proper backup conventions, review my colleague Jeff Turow’s blog entry.
- Mobile Device Management – Bring your own device (BYOD) of laptops and smartphones is becoming commonplace in today’s workforce. MDM gives you the ability to manage these devices so that they properly align to company policies and standards.
As a business executive, you never want to experience outages, but in reality, there is no way to insure 100% uptime. Remote Monitoring and Management has become so cost effective that the ROI on implementing can be realized in months. RMM gives IT admins or support personnel to be able to decrease potential downtime as much as possible and give business owners the confidence and peace of mind that they can come to work and be productive.