Dynamics 365 Business Central Service Management
With Service Management in Business Central Premium, you can improve customer loyalty and satisfaction by providing the high quality service they expect and deserve.
Built in the cloud to combine the familiarity of Dynamics NAV with the anytime, anywhere access that growing businesses need, Dynamics 365 Business Central delivers the capabilities your people need to keep your customers happy.
What Service Management in Business Central Does for Your Business
You provide a unique mix of services after the sale, and Microsoft Business Central Service Management delivers the flexibility and functionality to get from call to service to satisfaction. With Service Management, your team can:
- Easily Set Up Service Offerings: simply document what services you’re offering to your customers by creating service items and adding them to Dynamics 365, establish a workflow, and get to work.
- Put the Right People on the Job: To ensure that a service task is performed well, it’s important to find a resource who is qualified to do the work. Assign the right people to the services you deliver to increase effectiveness and reliability.
- Maintain Control over Hours: Typically, a service management system tracks resource hours and service order status in order to forecast workloads and service needs. Business Central has built-in tools that you can customize to record this kind of information.
- Deliver Consistent Service under Contract: If you work with contracts (and it’s likely you do), the last thing your customer wants is an unexpected bill. Business Central Service Management makes the creation
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Dynamics 365 Business Central Service Management Features
Part of Dynamics 365 Business Central Premium, Service Management delivers the following features and functionality for customers:
Service Item Management
Service Order Management
Planning and Dispatching
Service Price Management
Warranty and Service Contract Management
Get to Know Business Central
MIBAR has been a leader in customizing, implementing, and delivering Microsoft ERP products for the better part of our 25-plus year history and have spent more than 15 years leading the way as a Gold Certified Microsoft Consulting and Implementation Partner. Pair this with our extensive skills in helping clients make the most of their cloud journey, and we are well-equipped to help our customers implement and operate their Dynamics 365 Business Central product.