Dynamics 365 Business Central Customer Relationship Management

You can’t grow your business if you can’t find and serve your customers. To make this happen, businesses need to track their interactions and understand how to improve customer relationships. Customer Relationship Management (CRM), part of Dynamics 365 Business Central, helps you to see the big picture and act.

Built in the cloud, Business Central combines the familiarity of Dynamics NAV with the anytime, anywhere access that your sales, marketing, and service teams need.

What Customer Management in Business Central Does for Your Business

Your business is unique, and so are your customer relationships. As a leading provider of Microsoft products, the MIBAR team has the experience and skills to customize this scalable solution for you. With Business Central CRM, you can:

• Gain a 360-Degree View of Your Customer: Connected with the rest of the Business Central Application, CRM gives you a comprehensive view of sales and service tasks, provides information you need whenever and wherever you are.
• Focus on Growth: Prioritize sales leads based on revenue potential. Keep track of all customer interactions and get guidance on best upsell, cross-sell, and renewal opportunities throughout your sales cycle.
• Deliver Value at Every Touchpoint: With the right information at the right times, you can consistently focus on improving not only your customer or lead’s experience, but discover ways to increase value.
• Speed Up and Simplify the Quote to Cash Process: Easily move from customer query to sale and accelerate the sales process from quote to cash. Act quickly on sales-related inquiries, manage service requests, and process payments—all from within Outlook.