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United Diagnostics | Microsoft CRM Online Case Study - Healthcare

  • Healthcare

United Diagnostics (United) is New York's largest provider of diagnostic sleep testing and Video EEG (VEEG) services.  In just one year after United Diagnostic went live with their HIPAA compliant, Microsoft CRM system, they have been able to open up several new sleep labs, add upwards of 100 new VEEG studies and forge new partnerships and business ventures, while growing net income by over 25%!  According to United, the system paid for itself in less than 3 months' time.

Working with - and Derek, their lead consultant, was one of the easiest and most enjoyable consulting endeavors I have been involved with in over 25 years of executive healthcare management.  Derek is an excellent listener and he gets up to speed very quickly.  Within a week, they were making process flow recommendations that were timely, productive and effective.  They are there to support us whenever we need it and they provide us with on-going, cost effective, growth solutions to our ever changing and adapting business model.

-Pat Bohan, SVP United Diagnostic

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