Every ERP project is unique because every business has unique needs. However, when you start digging into your shortlist of vendors for enterprise resource planning software, one of the most important parts of the equation is knowing that a product has checked all the boxes for other companies. This is a key part of any ERP purchase, knowing that a product can stand up to the hype that you hear about it.
The Importance of Online Reviews in Business Software Decisions
This is where reviews come in. In general, 92% of customers read online reviews and 84% trust online reviews as much as they would trust a recommendation from a colleague. Knowing this, you’re not purchasing a vacuum off of Amazon—you’re making a decision that will likely be with your company for the next 8-10 years and effect everyone within your business. This decision can’t be taken lightly, and simple measures like Net Promoter Score and a 5-Star review on the App Store don’t cut it. You need honest answers from people who were in the same situation as you are today, and you need advice about a product from the people who know it best—end users at similar companies.
Over the past decade or so, companies like G2Crowd have come into the market to do exactly this—offer verified reviews from actual customers who offer in-depth insights into the strengths and weaknesses of the products they use, rather than something as simple as a star rating. In fact, these customers are asked to rate software in as much detail as they can, looking at different modules and functionality in order to help other businesses make an informed decision.
With nearly 500,000 verified reviews, G2Crowd has become the gold standard in software analysis based on user satisfaction, and over 1.5 million active buyers look at the G2Crowd data for advice on their next product.
Acumatica Tops the List in Customer Satisfaction
In their most recent report, G2Crowd looked at customer reviews and found that Acumatica topped the list, leading in 16 of the 26 categories measured by the review platform:
|AR Automation||Invoice Customization||Audit Trail||Customization|
|Budgeting and Forecasting||Multi-Entity/Consolidation||Inventory Pricing/Costing||Collections Automation|
|Integration APIs||Data Import/Export Tools||Output Document Generation||Custom Reporting|
|Time and Expense||Inventory Reporting||Inventory Tracking||Purchase Orders|
Browse all verified customer reviews here.
Need More? Analysts Support Acumatica as Well
User Reviews are one thing, but analyst recommendations are another, and leading firms like IDC, Gartner, Nucleus, Technology Evaluation Centers, Aberdeen, and more all echo the voice of the customer, finding that Acumatica leads the way in innovation, business model, customer satisfaction, and functionality, among other criteria.
Get to Know Acumatica
At MIBAR, we have worked with many different vendors over the years, and Acumatica is one of the few platforms today that meets the high expectations set by buyers. We invite you to read Acumatica Reviews, look at Analyst Reports, and Contact us for a Free Consultation.
“Acumatica is the most mature and affordable cloud ERP system in the market with great partner support.”Cindy Kan