Data is necessary for running a business but it is also essential for delivering great customer service. Your customers need the reassurance that their order was placed, in the process of being fulfilled, and that products are being delivered as promised. Customers don’t want to be left in the dark or wait for last minute surprises of delays, backorders, or other issues. Keep your customers notified and informed by automating updates, responses, or changes with orders or schedules.
The bar has been raised in this modern digital era and customers are increasingly accustomed to prompt, if not instant, customer service. You can’t afford to let manual processes or other delays slow down your ability to respond to customer needs. Download “Technology Accelerates Business Growth: 6 Critical Business Processes To Build Customer Loyalty,” a free eBook, to see how you can keep customers happy in this digital age with time-saving, automated technology.
Customers don’t like surprises when they choose to purchase products or services from a business like yours. They want confirmation that their order has been received and is being processed. They also want to know when their products or services will be delivered and whether there any delays in the process. You can use an integrated business management solution to automate the delivery of this type of information to your customers, which can improve the productivity of the customer services team while reassuring customers that their products are on their way.
Modern business solutions can provide automatic replies at key touch points such as notification of receipts of orders, tracking services, and alerts for backorders or other inventory problems. You can also use automatic notifications for scheduling service technicians so customers can be prepared for receiving a technician onsite to fix or perform routine maintenance on equipment. Using automatic notifications and alerts, instead of relying on traditional phone calls, can keep your customers appraised on common activities and free up time with the customer services team, which can be better spent on other important customer-centric issues.
Keep customers in the loop by replacing manual processes with time-saving, automated technology.
Download “Technology Accelerates Business Growth: 6 Critical Business Processes To Build Customer Loyalty” and contact MIBAR.netto learn how to provide prompt customer service with the support of modern business technology.