New York is great. The economic hub of the United States and the world, New Yorkers are proud of this place—and aren’t afraid to defend the city’s status as the best in the world to others. Better hot dogs, better pizza, better convenience stores, better sports teams (yes, even the Jets); even the person paying thousands of dollars monthly for an apartment the size of a walk-in closet is going to say that it’s just part of living in the best city in the world.
So what happens when you see New York as the launching point for something even grander? How did a digital transformation project take a company from local to global? We’re going to be discussing just this with the CEO and CFO at JAM Paper and Envelope in a webinar. Click here to watch now.
The Digital Transformation Success Story: Taking The Best NYC Paper Store Global
For JAM Paper and Envelope this was the case. Already known as “The Best NYC Paper Store,” this company had made a name for itself providing paper products including gift-wrapping goodies, bulk stationery, and every shape, color, style, and size of envelopes imaginable.
So why not take the best of New York nationwide? That was the plan in 2005 when the company brought on Andrew Jacobs to put the company online. Initially hired on as the Director of eCommerce, Jacobs guided the company through a massive shift from bricks-and-mortar retailer to significant player in the ecommerce world.
Within years, JAM found itself on the Internet Retailer Top 1000 list and Mr. Jacobs found himself with a new title—CEO. What started with JAM Paper storing inventory in various NYC basements currently has them running two 40,000 sq. ft. warehouses. Crazier yet? This all happened in fifteen years.
Hiccups and Headaches: Manual Processes Put JAM in a Bind
The problems began when the company went from website to online marketplaces including Amazon, Staples, Office Depot, Wal-Mart, and Target. But it wasn’t the problem you’d think. JAM’s hardworking team of shipping and warehouse people kept deliveries flowing and customers happy, no matter where the orders were coming from.
The real problem came when it was time to handle invoicing, accounts receivable, and reconciliations. The front end was working, the warehouse was working, but the process of manually sending and processing approximately 30,000 invoices per month simply wasn’t.
Then came the process of receiving remittances and clawing back improper charges. Manual disjointed processes left everything behind schedule. But that’s when they came to us.
How Did JAM Overcome Speedbumps on the Way to Transformation?
As the company that JAM Paper and Envelope trusted to help them on the technology side of the transformation, we’re incredibly proud of the work we’ve done to help them leverage the transformative power of NetSuite to scale without scars.
With NetSuite’s unified solution, JAM was able to take control of their business. With the help of MIBAR, they were able to get up and running with minimal risk. Better yet, with the help of our innovative solution called Online Marketplace Fee Accounting and Payment Reconciliation for NetSuite, they were able to give their finance staff a break—reducing the workload and freeing up the stress put on the accounts receivable person.
In this, we’re ecstatic to welcome JAM’s CEO and CFO on April 22 for a webinar to discuss how strategic leadership, smart investment, and a bit of help from the number one Cloud ERP solution and a leading Manhattan VAR helped this company to transform and grow.
From Bricks to Clicks—One Company’s Journey from “The Best NYC Paper Store” to International eCommerce Player features Andrew Jacobs, CEO, and Kyle Lerner, CFO, of JAM Paper, who will discuss their transformation journey and highlight how NetSuite and MIBAR’s Online Marketplace Fee Accounting and Payment Reconciliation solution brought everything together.
Whether you’re a retailer looking to expand into ecommerce, an ecommerce brand looking to find new customers through a marketplace initiative, or a company already established on Amazon and others who wants to learn about reducing the pains that come from working with marketplaces, this webcast is for you.
Ready to get started? Click here to watch now.