An aging business management system makes it difficult to retrieve the information that your customers want or to offer speedy customer service. Putting customers on hold or calling them back simply isn’t acceptable in this fast-paced marketplace. Offer customers a superior experience by replacing inadequate business systems with an innovative enterprise resource planning (ERP) solution.
In today’s ‘always on’ marketplace you need to be able to act fast when customers call and searching through multiple software systems isn’t exactly productive. Download this complimentary eBook “Technology Accelerates Business Growth: 6 Profitable Reasons To Replace Aging Business Management Systems,” to learn how a stronger technology can support efforts to exceed customer expectations.
It is not unusual for businesses to choose multiple, specialty software to manage inventory, customer orders, shipping or other logistics, and financial processes. However, these systems separate data, making it harder for your people to get to it when a customer calls. In this fast-paced marketplace, customers don’t want to be put on hold or wait for a call back to find out what they may have ordered last or when their current order is scheduled to arrive; and they certainly don’t want to be transferred from one person to another in order to get answers to their pressing questions.
Replacing outdated technology with an integrated, ERP solution can support your team in their efforts to provide superior customer service. A robust ERP solution can manage all of your business data including financials, supply chain and inventory, manufacturing and distribution operations, customer-centric information, as well as other core business information. With core data in reach, your people can manage customer orders, make order changes, review sales data, assess inventory levels, and meet other customer needs quickly and efficiently. Business process automation and mobile platforms offer additional time-savings that improve productivity, as well as free up additional time that your people can use to focus on customer needs and business growth.
Provide your employees with the tools they need to provide exceptional customer service.
Download “Technology Accelerates Business Growth: 6 Profitable Reasons To Replace Aging Business Management Systems” and contact MIBAR.net for guidance around replacing outdated legacy systems with a modern ERP solution that can improve the customer experience and strengthen these important relationships.
Additional ERP Resources
4 Tips for a Painless ERP Solution Replacement
The 5 Risks of Using An Outdated ERP Solution