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During our initial consultation meetings, you will discover much more than a
sales representative. Each of our associates have gone through years of training
to be able to provide the insight required to effectively address your business
management processes and requirements. We look at our initial consultation as an
opportunity for information gathering so that ultimately the right solution is
presented and proposed. You can anticipate that our associate will review your
requirements, listen to your issues and goals before recommending a solution or
application. Having a variety of different solutions at our disposal, assures
you an objective assessment of which solution is most appropriate for your
business and situation. If Mibar.net is not the right team for you to
work with our consultants will advise you and help point you in the right
direction.
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Projects come in a variety of shapes and sizes and so do our implementation
services. Over the years we have been able to identify standards based on
specific applications and user counts. But to go beyond basic training, projects
may involve different steps and different people at varying points in time. To
ensure that these elements all come together, Mibar.net can provide
complete project management/planning services.
Data conversions, software customizations and user training must be planned
at the right time so that resources on both sides can be coordinated
effectively. With a Mibar project plan in place, our clients are better
able to:
- Allocate & time resources
- Identify any required modifications (analytic or process)
- Identify and time data migration/conversion
- Outline & review written workflow documentation
- Effectively budget implementation
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A major component in the implementation of a new business management system
is conversion of business data. The Mibar team has a high level of
experience in performing data migrations to the Microsoft Dynamics GP,
Small Business Financials, RMS and Visual Accountmate systems.
Conversion of data requires planning and a realistic examination of the
condition of the data in the system being replaced. The Mibar team can
provide fixed fee estimates for the conversion process, and can even help with
the retrieval from the old system as well as the reconciliation process.
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Mibar provides user training services based on several factors.
Training can be done on an as-needed basis, or as a by-product of project
planning. Over the years we have analyzed the training requirements so that we
can provide a realistic budget for user training and system configuration that
is in line with overall objectives as well as the number of users and modules
being implemented. Your Mibar Sales consultant can review this outline
with you so that a realistic plan can be created.
Mibar provides training services on-site at your location. This
enables your staff to maximize their time and eliminate the need for travel to a
training center. Additionally, by working in your environment, our personnel
will be able to integrate existing processes and procedures more easily.
Additionally, other staff members and management can sit in on the training
session to; stay informed; brush up on a previous lesson; or help their
associates.
Beyond system implementation, the Mibar field services department is
often called upon in a consulting capacity to review business operations and
challenges. New initiatives can be discussed with the Mibar field
services/implementation team to lay the groundwork for any new requirements.
They can work with the programming and sales departments to help find the right
solution, and share with you the insight that they have gained via the hundreds
of systems they have helped to implement. Many of our clients use our field
services and consulting group to help continually reduce costs and revise
operations to create greater efficiencies.
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The Mibar technical support department is your dedicated link to get
questions answered and problems resolved quickly. Like all other services groups
at Mibar, the technical support department is fully automated (using
Microsoft CRM) so that each inquiry is logged and tracked to its conclusion.
Mibar provides a (1) hour response assurance for all help desk inquiries
enabling your users to get results fast.
Technical support is an important component of the system implementation
process. As training is taking place, and systems are going on-line, the tech
support group is up-to-date with your latest activities. The field services
group, working with the technical support keep each other up-to-date with the
latest developments, issues and questions coming from our clients. With an
extensive knowledge base and access to all other departments (field, programming
& sales) the technical support group will become your most frequent point of
contact to get issues resolved quickly.
Beyond implementation, Mibar offers a variety of technical support
packages to fit your needs. As your experience levels change, and your needs for
support change, Mibar.net will be able to offer services that adapt to
those requirements.
The Mibar Technical support department's standard hours of operation
is Monday thru Friday 8:30 AM to 5:30 PM. Extended service hours are
available for clients requiring 24/7 availability.
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