No matter which side of the help-desk you may be sitting at, communication is critical to resolving issues.  The obstacles to understanding a specific problem may be any number of things:  a difference in terminology between customer and support, a language barrier, or even in the simple coordination of an actual conversation when a lengthy email trail just isn't enough.

Of course, there are new ways every day to share your session remotely to work through the issue in real time, but not when both sides are either working in different time zones or simply don’t have accommodating schedules.

Screen shots?  Sure, you can ...

Everyone's favorite topic of dinnertime conversation!  Or maybe that's just me?  With that being said, there are a number of reason for a database to grow quickly in size; however the majority of the time, this can be tied to one specific issue, which fortunately can be remedied easily.

To begin the diagnosis it is best to check the database file size.  The location of the files are generally based on the application which had created the particular SQL instance.  To discover the path simply open SQL Server Management Studio and expand the database list.  Right click the database in question and ...

Between the initial budget creation, revisions, and final approval, the budget creation process can be quite a time consuming process.  Once you have finalized your numbers, you may want to secure this information by password protecting your budget.

If you have created a recurring journal only to subsequently determine the amounts associated with the accounts in the recurring transaction will vary going forward, this could be a source of frustration through GP 10.  Fortunately, GP 2010 has eliminated this source of frustration by incorporating the ability to clear recurring amounts in your recurring General Ledger batch.

If you recall a recurring batch and select the Clear Recurring Amounts checkbox, this removes the batch amounts after the batch is posted which gives you the ability you to enter your new amounts the next time you post the transaction.

This ...